综合题8.0分
英语

Taking an Uber car may no longer be a direct driver-passenger and guilt-free experience. The ride-sharing experience is about to get awkward.

With the wide application of the Internet, Uber, a new approach to your destination instead of taking an ordinary taxi, has become more popular recently. However, benefits won’t come without its fair share of drawbacks.

Uber drivers are a part of the so-called sharing economy: They use their own vehicles, receive customer reviews via the app’s five-star rating system and make their own hours.(67题)Unlike other services, Uber claimed that drivers all over the country could clearly alert customers that tipping is not included. Those drivers that expect to be tipped can make their wishes known.But the company is holding to its official no-tip-required line, according to its website. “Once you arrive at your destination, your fare is automatically charged to your credit card on file—There’s no need to tip.” Although drivers value their independence—the freedom to push a button rather than punch a clock,(67题)lack of a clear policy, however, leaves Uber drivers in a vulnerable(脆弱的)position:If they ask a customer for a tip or put up a sign, that customer could give the driver a low star-rating, and the driver could finally be deactivated from the app.(68题)

But has the company done a good job working with customers? Some observers say that this new grey area for tipping will create awkwardness about whether they should tip or not—something most Uber customers have not had to deal with until now.(70题)Uber did not respond to customers’ comment, just leaving their rating in the air(ignoring it).

Providing an option to tip on an app sends a clear message to customers to reach into their pockets. Nearly 30% people would be more likely to leave a tip if they were presented with a “no tip” button,(69题)according to Guinn’s 2015 survey of roughly 500 people. When people are presented with three tip choices—20%, 25% or 30%—they’re more likely to choose the middle option even if it’s more than the traditional 20%, according to a separate 2014 analysis of 13 million New York City taxi rides.

If the service is twice as expensive during a rain storm or public transport delay, the customer has the right not to tip. However, if the driver is extra helpful or avoids traffic to reach your destination in a more timely manner, you could give an extra tip, says Uber, who will leave tipping options in the hands of the consumer rather than the app.

【文章导读】此文是一篇说明文,说明了风靡的租车软件Uber的发展和使用,引出是否要给小费这一问题的思考。最后给出的结论是要根据实际情况考虑。

67.Compared with taxi drivers, Uber drivers ______.( )

68.The underlined word “deactivated” in Paragraph 4 probably means ______.( )

69.From the survey we can conclude most customers ______.( )

70.What causes the awkwardness between Uber drivers and their customers? ( )

第1小题正确答案及相关解析

正确答案

A

解析

在文中合理定位,联系前文找到答案。

考查方向

对细节的把握能力

解题思路

由文章第三段可知,Uber司机和出租车司机相比更大的优势是有自由,可以选择乘客和出行时间,A正确。

易错点

未能正确定位细节

第2小题正确答案及相关解析

正确答案

A

解析

根据词义可知deactivate意为去除,若不知道词义可联系前文猜出意思。

考查方向

词义辨析

解题思路

根据前文可知Uber司机处于劣势地位,如果索要小费可能会被差评,然后去除app中的司机资格。A最接近词义。

易错点

不能正确理解词义

第3小题正确答案及相关解析

正确答案

B

解析

找准关键词定位文中。

考查方向

通读全文归纳细节

解题思路

根据倒数第二段的调查数据表明,很少人会在提示的时候给司机小费,证明大部分乘客都不会给司机小费。

易错点

未能正确理解

第4小题正确答案及相关解析

正确答案

B

解析

在文中准确定位,根据信息推测答案A客户利用新的灰色地带为小费。C司机的收入取决于顾客D在3种选择中,顾客倾向于支付最少 都不符合题意。

考查方向

对细节的把握

解题思路

根据第四段“Some observers say that this new grey area for tipping will create awkwardness about whether they should tip or not—something most Uber customers have not had to deal with until now.”证明乘客都在钻空子不给小费,而使这一现象变得尴尬,究其原因是因为没有具体的相关政策。故选B。

易错点

未找到细节