18.阅读下面短文，从短文后各题所给的四个选项（A 、B、 C 和D）中，选出最佳选项，并在答题卡上将该项涂黑。

　　Dear Mr. Price,

　　I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing.

　　It was my son’s birthday, so we booked a non-smoking table at your restaurant for 7: 30 p.m.. We arrived on time but were told that our table was not yet ready. At 8: 00 p.m., we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.

　　Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic. When we told her that garlic does not have legs, she apologized and took the food away.

　　We asked for the bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The headwaiter told us that you were on holiday. I complained (抱怨) again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced to pay.

　　The waitress, Janet, was always friendly, but I would like an apology from your impolite headwaiter and a full refund (退款) for our meal. It cost $ 68. Until then, I will not be eating at your restaurant or recommending it to anyone.

　　You can contact me at 742-3254 or through e-mail if you want more information.

　　Thank you for your attention.

　　　　Yours sincerely,　　

David Brown

（1）According to the letter, before Saturday, Mr. Brown _______.

A. had to wait for his table

B. rarely ate at the restaurant

C. was satisfied with the restaurant

D. was disappointed with the restaurant

（2） Mr. Brown demanded that Mr. Price _______.

A. apologize to his family

B. pay him back half the money

C. fire the head waiter immediately

D. get the head waiter to say sorry

（3）It can be inferred from the letter that _______.

A. the manager was on holiday at that time

B. the head waiter didn’t want to pay Mr. Brown back

C. the head waiter believed that the cockroach was garlic

D. the waitress didn’t tell the head waiter what had happened

（4） What’s the theme of this letter?

A. Complaint.

B. Thanks.

C. Apology.

D. Invitation.